A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.
Location: Spring, TX
A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.
The Receptionist is responsible for establishing a warm, welcoming and professional atmosphere for all Client executives, administrative staff and visitors. The Receptionist will be the first point of contact at assigned Client Conference Center and will be in charge of making everyone feel comfortable, directing them to their meetings, and assisting them during their stay.
The Platinum Service Commitment
- Possesses an in-depth understanding of Client’s principles, goals, values and vision
- Gains daily understanding of Client’s events through bulletins, intranet releases, communications with liaisons and key personnel
- Represents Client by serving as an extension of the organization to executives, administrative staff and visitors
- Completes Platinum Service learning and development curriculum
- Ensures a work environment characterized by constant learning, praise, recognition and reward. Energizes and continually enhances hospitality skills
- Takes deliberate action to ensure active listening and personalization in service, targeting key moments to create unexpected excellence in hospitality
Responsibilities:
- Handle all reservations inquiries in a timely, courteous manner.
- Ensure all reservation related inquiries and interactions follow the PLATINUM SERVICE standards at all times.
- Properly greet and handle Client executives, administrative staff and visitors to the according Conference Center
- Ensure that unexpected visitors have proper authorization before permitting their entry into the Conference Centers
- Answer telephones in a friendly, professional manner, taking messages with accuracy
- Answer Virtual Reception calls made through digital screens from building lobbies
- Handle the Energy Center main number, including roll overs from other buildings on campus, during the early morning, daytime and evening (occasional weekend shifts may apply)
- Assist Conference Services/Retail Asset Manager with the booking of meetings through booking system
- Communicate last-minute food and beverage requests to foodservice team, recording appropriate changes in booking system
- Assist in coordinating arrivals; working with advanced information provided by Conference Services/Retail Asset Manager, which can also be foundintheregistration system
- Implement security policies and procedures established by Client Management with regard to arriving and departing visitors, contractors, delivery persons, ETC
- Handle car service requests for Client executives, administrative staff and visitors (occasional weekend shifts may apply). Coordinate arrivals and departures with Security
- Carry out duties ranging from restaurant referrals, to providing maps and directions, to dispensing umbrellas, to providing a wide assortment of amenities
- Assist Client executives, administrative staff and visitors with light copying, printing, facsimile and digital sender requests and referring larger jobs to in-house service providers
- Maintain attractive, neat appearance of Reception desk
- Follow Client’s safety standards
- Have a thorough understanding ofclient emergency procedures and be prepared to carry out designated tasks
- Troubleshoot a wide variety of requests and situations, particularly at night when staff presence is limited
- Wear clean, pressed, recommended attire, including name badge, at all times
Qualifications:
- A high school graduate, with some college preferred
- One to two years’ experience in a client service/reception position within a hospitality or corporate environment.
- Punctual, dependable and dedicated to achieving operational excellence
- A passion for delivering the Platinum Service Standard
- A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others
- A mindset to take ownership and responsibility within and outside one’s job domain. Competencies must include self-confidence, willingness to learn, and feeling comfortable with change and coordinating change
- Excellent oral and written communication skills
- Basic computer skills and knowledge of office technology and equipment
- Discreet, ethical and committed to maintaining a high degree of confidentiality
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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Job ID: LC05071547291