GLOBAL DIRECTOR FOOD CHOICE ARCHITECTURE, COMPASS AT GOOGLE Job (Mountain View, CA, US)

Our associates' experience and knowledge are our greatest asset. Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.

Location: Mountain View, CA

Job Description:

Our Passion is Food!

At Bon Appétit Management Company we are committed to two things, great food and outstanding service! At Bon Appétit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Working for Bon Appétit Management Company will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do.

Google has a clearly defined food program and strategy that is founded on innovation, the responsible business framework, behavioral science and nutrition. The food program mission is to inspire and enable the Google community to make food choices and enjoy food experiences that support them in being their best.

For the implementation, execution and on-going refinement of the strategy, Google relies heavily on vested partnership with Compass and Bon Appetit as food service providers to lend expertise in very specific subject matter areas. The Director of Food Choice Architecture is part of a team of senior global directors focusing on the unique needs of the global Google account. The role directs and delivers in the specific subject matter area of behavioral science and choice architecture which, simply defined, creates environments where features, noticed and unnoticed, can positively influence choice. This role is responsible for creating options that influence people’s behavior in a predictable way, without forbidding options or forcing outcomes.

Key Role responsibilities

1. Behavioral Science

General:

• Act as and be the global subject matter expert on further developing and applying behavioral science knowledge and insights in corporate food services.


• Identify and develop opportunities (knowledge development, demonstration projects, etc.) to partner with global partners in this space.


• Develop, maintain and refresh training materials and coordinate the roll-out and implementation of training across all relevant Compass @ Google stakeholders.


• Coordinate the roll-out and implementation of agreed upon guidelines and insights across Compass @ Google sites.

2. Enabling function

General:

• Identify, develop, build out and maintain key initiatives around the world to ‘enable’ Googlers and their families to make the appropriate food choices at work, at home and in the community.


• Tool kits include but are not limited to: defaults, expecting error, understanding mappings, giving feedback, structuring complex food choices and creating incentives


• Utilize proven marketing strategies for item placement to maximize positive choice potential

Design Guidelines:

• Contribute to integrating choice influence in cafe and MK design


• Continually innovate space, display and food/plating designs to better engineer choice

Nutrition

• Contribute to the development and ongoing refinement of global guidelines on menu and menu item/dish labeling, ingredient disclosures, food allergies, diets, dietary disclosures and portion sizes at Compass@Google sites


• Contribute to the development, implementation and ongoing refinement of key nutrition initiatives (such as the water initiative; the fruits and vegetable initiative)

Outcome management

• Contribute to the further development and ongoing refinement of Google’s CSF and KPI model as they relate to impact on health and wellness


• Coordinate all Compass’ activities to support the use of and compliance with Google’s CSF and KPI model

Google Food@Home program:

• Contribute to the further development and ongoing refinement of Google Food @ Home program

Social return

• Determine critical success factors with regard to the targeted areas of impact

3. Stakeholder management

General:

• Develops and maintains collaborative relationships with all position specific academic and design partners.


• Keeps all position specific partners and stakeholders up to date on the Food program’s mission and vision, the strategic direction, key initiatives and plans for the quarter and year.


• Works closely together with a wide variety of internal stakeholders:

a) Compass internal (including all sites)

• Facilitate the choice architecture tool kit within the Google food program.


• Nourish, nurture and develop this two-way resource and channel the desired outputs back into the Compass mainstream business model

b) Google and Compass stakeholders

• To maintain a strong and collaborative relationship with:

○ Google food team

○ Health & fitness teams

○ Internal clients

○ Operations team

C) External stakeholders

• Innovation Lab collaboration


• External partner collaboration (see projects)

Leadership team core responsibilities

1. Growth, retention & relationship management - New and existing business development using the sales funnel/retention programme and CRM system (Client relationship management program)


2. Strategy design and development (our team) - The design, development and upkeep of our own account Strategy document(bi-annual release)


3. Co-creation and partnerships - Exploration of external partnerships to support the strategy and core competencies


4. Account governance - Use and demonstration of Compass Group business ethics and code of business conduct


5. Responsible Business - The adoption of the Responsible Business framework into everyday practice


6. Best practice and value back to Compass Group (OpCo’s) - The presentation, packaging & delivery of practices, methods, strategies and programs unique to Google back into the Compass group mainstream

Google Interface

The role directly faces off to a number of key Google Food team roles:

• Global Experience and Design Manager


• Global Food Health and Wellness Manager


• Regional Food Service Managers

Compass Group interface

Direct report to Global Vice President

Peer group community with Country/Sector Nutrition teams

Note: Job duties are subject to change as needed.

Bon Appetit and Compass management model (all) employee safety, food safety, health department, OSHA and ADA regulations. This includes reporting any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the correct resource.

Background in behavioral science, nutrition, research and food choice architecture represent key areas of experience required to drive the overall success of the position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor of Science - Behavioral Science and or Nutrition, Masters preferred.


• Registered Dietitian


• Proven academic discipline such as: research design capability, managing pilots, or authoring white papers.


• Five plus years senior or global leadership experience managing and or influencing across a medium or large size company.


• Culinary or operational experience a plus

In line with Bon Appetit’s requirement for all managers, this role may be required to successfully complete the below training:

• Online Sexual Harassment Training


• CA Wage & Hour guidelines

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Stand, talk or hear, and taste or smell.


• Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms.


• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.


• Regularly lift and/or move up to 40 pounds and may occasionally lift up to 50 pounds.


• Push and Pull carts weighing up to 100 pounds


• Must consistently utilize all Personal Protective Equipment per Bon Appétit guidelines.


• Must wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument.

Ability to read, understand and speak English to perform essential functions of the job.

Multi-lingual a plus.

• Ability to speak and write clear, professional and efficient correspondence in email and over the phone.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to lead groups in training classes catering to basic industry topics.

Bon Appétit is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

This position will supervise staff at the account and will be considered part of the leadership team.

Great People. Real Opportunities.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

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