Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it’s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential.
Crothall Healthcare Inc., provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Description: Regional Manager (MA, CT, NY, and NJ)
In this great opportunity you would serve as the primary representative of Crothall Healthcare Inc., for the designated region within your operating division. You would be responsible for successfully coordinating and directing all activities within your assigned region through subordinate managers and directors. You will continually monitor operating units and selectively negotiate as needed for matters relating to account operations in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. In carrying out assigned responsibilities, you must ensure that all personnel under his/her operational control comply with all client, government, corporate and division policies and procedures.
Responsibilities:
- Develop financial forecasts and balance programs and resources for districts and selected accounts within the region.
- Develop a business plan and budget for the region.
- Control overhead expenses within the region.
- Responsible for attainment of financial goals for the region.
- Review and analyze financial statements, weekly operating reports and other financial results.
- Recommends and manage capital requirements to maximize financial returns.
- Actively involved with sales survey pricing of business.
- Monitor future contract financial reviews and updates.
- Responsible for productivity and staffing that is appropriate to the regional and divisional goals.
- Monitor period analysis and initiates action plans as necessary.
- Maintain and support client satisfaction at a level that ensures account retention.
- Maintain an active stewardship program at multiple levels within the region.
- Administer required client/customer surveys (and other feedback instruments) and respond in a timely and effective manner.
- Promote client awareness of program alternatives and the availability of corporate resources.
- Monitors and ensure compliance with the provisions of client contracts.
- Assist in customizing programs to meet each account's unique needs as required.
Qualifications:
- Bachelor's Degree or equivalent work experience required.
- Experience with Patient Transport or Environmental services is required
- have significant operational experience with proven experience in driving and achieving best in class performance outcomes.
- able to build strong relationships wide and deep throughout each facility and amongst the Team.
- demonstrate track record of working in a collaborative way with their Team, customers and peers.
- demonstrate proactive leadership
- have very strong analytical skills.
- demonstrate experience in Team development
- have strong communication skills (written and oral)
- able to perform at a high level in a fast paced changing environment
- have skills necessary to coordinate PT sales activities (costing development, presentation skills, etc)
- be able to travel ~75-80% of the time.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the support services industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: TH07241550505