A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it.s our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
Job Description:
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.
Summary: Repair, maintain and support AV equipment . Holistic management of conference guest & business services for all conference spaces/rooms within facility. This includes event coordination, set up, booking, and furniture management of Multi-Purpose conference rooms. Troubleshoot equipment and assist clients with conducting meetings in a fast paced environment. Operate AV equipment such as Cameras, Wireless Microphones, Mixers, Integrated Room Systems, etc.
Supervisory Responsibilities: None
Essential Functions and Responsibilities:
AV Services:
- Management and upkeep of all audio visual equipment in managed spaces
- General Floor Conference Rooms support and maintenance
- Multi-Purpose room operations, support and maintenance
- Training Room operations, support and maintenance
- Phone Rooms
- Open Meeting spaces
- Validation of outside room calendar displays to ensure they are populating the correct meeting information.
- Update client marketing (i.e. posters, digital signage monitors) with content as required and requested via facilities services center.
- Content will be provided and approved by MS before uploading.
- Maintain a database of serviced locations and equipment.
- This data base will include inventory and preventive maintenance records.
- Maintain a detailed record of service calls (immediate trouble calls vs. pre-planned requests for assistance). Determine upgrades based on analysis of trouble calls.
- Lifecycle Planning for capital assets / projects
- Maintain detailed customer satisfaction data
- Multiple platforms used to define SLA (Post Event Survey, FSC, NSAT)
- Provide Conference room guideline consulting on new construction and upgrade projects
- Provided by Compass AV Regional Manager as needed
- Conduct preventative maintenance and escalate non AV related requests to the appropriate service groups (see Preventative Maintenance section)
- Monthly cadence for Preventative Maintenance
- Weekly room walk through
- Daily Customer Room walk through and documentation
- Escalate and track non-AV service requests through established service providers
- Partnership with FSC for facilities based room escalations
- Remote Assistance from Redmond based MSAV Service Desk – as applicable
- Coordination of additional rental equipment outside basic equipment
- Ensure proper display of demos and computers in appropriate formats and resolutions
- Audio & Microphones
- Batteries are fully charged
- Assist with power strips and extension cords for event set-up
- Attend pre & post conference meetings with Event Owner and Event Manager to determine Audio Visual requirements
Event Services Include:
- Management of events for the Multipurpose Rooms, General Floor Conference Rooms and all other meeting spaces (Customer facing, VIP, and Private rooms).
- Daily review of the next day’s events in all conference rooms (Customer and Employee) to validate bookings. If customer rooms are not being occupied, release room for others to use.
- Focus on all day bookings for confirmations.
- Manage holistic meeting experience:
- Set up furniture in MPR’s (Classroom, POD, Theater, etc.) as required
- Ensure cleanliness of room, and all other necessary tasks.
- Assist Facilities coordinator/manager when necessary
- Management of conference calendar and daily email and phone requests. Ability to place conference functions in properly sized rooms to maximize space utilization.
- Working with clients from the pre-conference planning process through post-conference billing.
- Prepare and follow through with conference project timelines for each booking ensuring all details are covered.
- Providing guidance and acting as a resource for conference planning team and other vendors on site.
- Providing seamless management of events with high touch customer service.
- Communicating last minute changes and requests to team, confirm with the client and update event order.
- Handling issues as they arise through the proper administrative channels.
- Following protocol during emergency situations.
- Working with all departments and vendors to ensure all aspects of each function are covered.
- Staying informed with industry standards and share information with conference planning team members and customers.
- Maintaining a clean and safe work environment; performs job safely.
- Coordination of necessary support for producer-directed shows
- Coordination of IT support for events, including appropriate network access for presenters and wireless access for attendees
- Set up rehearsals with client on VIP and complex productions.
Qualifications:
Technical Expertise Required:
- Knowledge of IT networking, wired and wireless internet access, etc.
- Knowledge of Microsoft Windows 8 and Office software.
- Knowledge of collaborative AV systems and software including VTC, Lync, Streaming, etc.
- Ability to use AV diagnostic equipment.
- Technical proficiency with video, audio, and projection equipment.
- Knowledge of Crestron gear a plus.
Necessary Skills:
- Organizational skills – both electronic and physical inventory
- Basic Math Skills.
- Strong Attention to Detail and Accuracy.
- Multitask Oriented.
- Strategic Planning.
- Excellent Verbal and Written Skills.
- Ability to Function in a Fast Paced Deadline Oriented Environment.
- Professional Demeanor
- Ability to Adapt Quickly to a Changing Environment and Flexible Workload.
- Verbal, Email, Ticketing system, and schedule board may dictate deliverables
- Level of Autonomy - Independent, Self- Motivated Worker.
- Excellent Time Management Skills.
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Job ID: NS06251549371